Effective Date: [2023.07]

Thank you for choosing LEQU! We strive to provide you with high-quality products and exceptional customer service. However, we understand that sometimes a refund may be necessary. Please read this Refund Policy carefully before making a purchase from our website.

Refund Eligibility

1.1. LEQU offers refunds on eligible products within [number of days] days from the date of purchase. To be eligible for a refund, the following conditions must be met:

a. The product must be in its original condition, unused, and in the same packaging as when you received it.
b. Proof of purchase, such as the order number or receipt, must be provided.
c. The request for a refund must be made by the original purchaser.

1.2. The following items are not eligible for refunds:

a. Digital products or services that have been accessed or downloaded.
b. Perishable goods, including food items.
c. Personalized or customized items unless they are defective or damaged.

2. Refund Process

2.1. To initiate a refund request, please contact our customer support team at [email address or phone number]. Provide them with the necessary details, including your order number, the reason for the refund, and any supporting documentation.

2.2. Our customer support team will review your request and notify you of the approval or rejection of your refund. If approved, we will provide you with instructions on how to return the product.

2.3. You are responsible for the cost of shipping the product back to us unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product.

2.4. Once we receive the returned product and verify its eligibility for a refund, we will process the refund. The refund will be issued using the same payment method used for the original purchase, unless otherwise specified.

2.5. Please note that it may take some time for the refund to be processed and for the funds to appear in your account. The exact timing may depend on your financial institution.

Exchanges

3.1. LEQU currently does not offer direct exchanges. If you wish to exchange a product, please follow the refund process as outlined in Section 2 and place a new order for the desired item.

Cancellations

4.1. If you need to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not been shipped. However, if the order has already been dispatched, we will process it as a refund request in accordance with Section 2.

Changes to the Refund Policy

5.1. LEQU reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

6.1. If you have any questions or concerns regarding our Refund Policy, please contact us at [email address or phone number]. Our customer support team will be happy to assist you.

Thank you for choosing LEQU! We appreciate your trust in our products and services.